Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping with Velvet Hex Nails. This Shipping Policy explains how orders are processed, shipped, and handled once they leave our business.

Order Processing

All press-on nail orders are processed within 7-14 business days unless otherwise stated. Because many of our products are handmade and made to order, processing times may vary depending on order volume, customizations, holidays, promotions, or other high-demand periods.

Processing time is separate from shipping time. Once your order has been completed and prepared for shipment, it will be transferred to the shipping carrier.

Shipping Methods and Delivery Times

Shipping options are displayed at checkout and may vary depending on your location. Estimated delivery times are provided by the carrier and are not guaranteed.

Velvet Hex Nails is not responsible for delays caused by the shipping carrier, weather conditions, holidays, customs processing, or other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, if applicable. It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the package if necessary.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout. Velvet Hex Nails is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, Velvet Hex Nails is not responsible for lost, stolen, delayed, or misdelivered packages. If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly.

If you believe your package has been lost in transit, please contact us at velvethexnailsllc@gmail.com and we will do our best to assist you, but we cannot guarantee replacement or refund for carrier-related issues.

Damaged Packages

If your order arrives damaged, you must contact Velvet Hex Nails within 48 hours of confirmed delivery. Please include your order number and clear photographs of the packaging and damaged items so we can review the issue.

Claims submitted after this time frame may not be eligible for review.

Domestic and International Shipping

We currently ship to All US Territories. We are unable to ship overseas at this time but we are working on getting to a point where we can.

Velvet Hex Nails is not responsible for delays caused by customs clearance procedures.

Shipping Policy Changes

Velvet Hex Nails reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on this website.

Contact

If you have any questions about your shipment, please contact:

Velvet Hex Nails
Email: velvethexnailsllc@gmail.com
Business Hours: 10am to 6pm